Monday, June 21, 2010

User Interface ambiguity - never good

This browser dialog was produced as part of the flow of stopping gas service. The text and buttons combine for almost perfect ambiguity. Continue to stop the service? Continue the service? Cancel stopping the service or Cancel the service?

You have elected to stop your NSTAR service.  Do you wish to continue?

      Cancel          OK

Much clearer would be text and button labels such as:

You have elected to stop your NSTAR service. Please confirm that choice:

   Yes - please stop my service
   No - I have changed my mind

Even a simple yes / no would be so much better.

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